FAQ Focali

Here is a list of our frequently asked questions. Hopefully, we’ve covered all the bases! If not, please don’t hesitate to call us at 1-844-FOCALI1 or email us at [email protected]

Basic Info

ANti-Reflective
Unlike our competitors, we only offer our Premium Anti-Reflective (AR) that incorporates the newest top-coating technology, the latest in AR design and comes FREE with your prescription purchase! Glasses inherently produce glare and unnecessary reflections which, especially at night, can be dangerous; that’s where anti-reflective comes in. Our AR technology also makes lenses easier to clean and more smudge resistant.
Blue Block AR
AKA Computer Glasses: Our Blue Block AR helps block the harmful blue light that is emitted from most digital devices and causes Digital Eye Strain and Macular Degeneration for only $15 more. There is currently no cure for macular degeneration but now there is a defense. This advanced option gives you the chance to reduce exposure to harmful HEV light that you are exposed to daily.
Mirror Coatings
For a pop of color, we have a range of Dielectric/Metal Mirror coatings for sunglasses which include our Premium AR on the backside of lenses to help with glare for optimum protection and performance. Our mirrors also incorporate the same easy-to-clean technology that our other coatings have. Mirror Colors: Red Sunset, Blue, Green, Silver, Silver Flash, Gold, Gold Flash & Rose Gold.
Lens Materials
We believe in offering our customers the best when it comes to their prescription needs and lens materials. For eyeglasses, this means we only use Trivex® or High-Index (for those with stronger prescription needs). All Rx frames come with our premium AR. For sunglasses, we offer brown or gray polarized polycarbonate lenses and many mirror tints. These lenses are high impact-resistant that significantly reduce glare, offering the finest in safety, performance, and comfortability.
High-Index
High-Index lenses are a lens material recommended for those with higher correction needs (more than +/- 4). These lenses help reduce lens thickness for a more comfortable, light-weight fit and better aesthetics. This option is only $30.00 more. We are currently able to fill a prescription with a range of +4.00 to -8.00 Sphere (SPH); with a cylinder (CYL) power of +/-4.00; and a maximum prism of 4 diopters. These lenses also offer 100% UV protection.
Vision Options
At this time, in order to maintain a curated focus on our product quality, keep down costs and forward those savings onto our customers, we are only able to offer Single-Vision Prescription lenses as well as Non-Prescription/Frame Only. We hope to offer progressive and segmented lenses in the very near future! Sorry for any confusion or frustration. Please upload your Rx during checkout process or email it to us at [email protected]
Rx Upload
Simply upload during checkout or you can email it to [email protected]. All we need is a valid eyeglass prescription from your Eye Care Provider (ECP), with the Pupillary Distance (PD) included if possible. The PD is a measurement of the distance between the centers of the pupils in each eye. If the PD isn’t included with your Rx, the best way to get it, for accuracy, is from an ECP. There are also many tools available online to help you get your PD. If you need Focali to call your doctor to obtain your Rx you must call your doctor and release it to us.
Custom Orders
We want our customers to get exactly what they want in a pair of Focali glasses, so for that reason we also do custom orders with any combination of our frames, lenses, and coating options (i.e. a pair of sunglasses that you’d like to order as eyeglasses or mirror options not pictured in a particular frame etc.) If you don’t see a color combination that you’d like to order or have any other questions, just shoot us a quick email at [email protected] or call us at 1-844-362-2541
Focali Guarantee
Buying glasses, especially online can be a daunting task. Will I like the frames when they arrive? Will they hold up as well as my retail frames? Will the company work with me on any issues arising from my purchase? At Focali, the answer is YES, YES, & YES. We have a free 1-year warranty to back that up. 365 days of risk-free, worry-free, guilt-free glasses!

Shipping & Warranty info

 Frame/Lens Warranty
We provide a FREE 1-year replacement warranty on all lenses (for scratches or lens/anti-reflective defects) AND frames, too! Just give us a call if you have any questions, we’d be happy to help! 1-844-FOCALI1 (1-844-362-2541) If you don’t like your frames, for any reason, you can return them (and we even pay the return shipping!) just contact us at [email protected] to initiate the process.
Shipping & Handling
FREE Shipping on all orders, returns & exchanges too! We want to pass on the savings to our customer, and that includes shipping costs. Standard Fed-Ex shipping on all orders and returns is included with purchase. Please allow 10-12 business days for your order to be processed and delivered with standard delivery. Your order confirmation will contain a tracking number for your convenience. Orders can be expedited for a fee of $20.
Returns & Exchanges

If for some reason you’re unsatisfied with your order, we offer a 30-day no hassle money back guarantee. If you aren’t happy with your Focali glasses, we would love the chance to make that right! We want to do whatever possible to make our customers happy, so please contact us via phone or email for exchanges or refunds. (All glasses come with a premium case that must be included with the return for a full refund)

 

Combine & Mix!
Be creative. You can combine and mix all these crazy awesome frames and lens options as you wish, to get your very own special look. With Focali, there are no limits to your creativity. Simply email or call us if there is a combination you like but don’t see on our site!